The new MacGregor OnlineStore gets spare parts to customers faster

Requesting, receiving, and approving a quote for spare parts can take days. The MacGregor OnlineStore bypasses that step entirely.

Keeping your vessels running smoothly means having the right spare parts at the right time. But waiting for quotes, navigating complex orders, or dealing with back-and-forth emails can delay essential maintenance. That’s why we created the MacGregor OnlineStore. It’s a fast, intuitive way to order your spare parts. Whether you’re planning ahead, or in urgent need of replacements, our new platform puts you in control.

While the OnlineStore streamlines the whole ordering process, that doesn’t mean it’s lacking the personal touch. Using the chat feature, you can talk to a member of our support team who can help you find the right part and get it added to your order. And the best part? MacGregor customers can request access today.

Here are three key reasons why MacGregor customers might want to start ordering spare parts from the OnlineStore.

Reason 1: You’ll get your parts sooner

There are two ways that the MacGregor OnlineStore speeds up the time it takes for you to get your spare parts. First, it makes ordering easier thanks to a few handy features. The Quick Add feature is perfect if you already know the part you need—and it can help you get your order placed in as little as 60 seconds. Simply enter the part number, adjust the quantity if necessary, and hit enter. Done.

Another feature that speeds up the ordering process is Re-Order. If you’ve made previous purchases, you can instantly add all items from your past orders into your cart with just one click. This is ideal for restocking parts you use order frequently. If you don’t need every item from the last order, no problem. Once the items have been added to your cart, you can remove the items you don’t need and continue to add other parts as needed.

There’s a second way that the OnlineStore speeds things up, and that happens on our end. The OnlineStore makes processing orders much faster, meaning that we can get your order shipped sooner. In fact, if you order before 2.00 PM on a business day of the warehouse that serves your region, we can get your order sent out that very same day.

Reason 2: It simplifies budgeting

In your team, you may have some people who can place orders and some people with knowledge of the parts that are needed, but these don’t always overlap. That’s why the OnlineStore has two account types: Requisitioner or Purchaser. Requisitioners can create shopping carts with the spare parts they need and submit them for approval. This account type is ideal for technicians, for example, who know what parts are needed but don’t have clearance to make purchases. Team members with Purchaser user accounts can review and then approve or reject order requests submitted by Requisitioners—they can also go ahead and place orders themselves. These different roles help ensure that the right parts are requested as needed, but also give you full control over spending and budget management.

The OnlineStore store has a feature that creates a quotation document from your shopping cart. This is helpful if you need quotation documents for your own approval or planning purposes. Simply click “Export as PDF” and enter a reference name or number. Click “Continue” and you’ll have a quotation document PDF that you can print, save, and share as needed.

Still, managing spare part orders for multiple vessels, projects, or maintenance events can be complex. From a budgeting perspective, it often makes sense to have some separation between them. The MacGregor Online Store has a pretty elegant solution: multiple shopping carts. By creating a different shopping cart for each project or vessel, you can easily stay on track of the costs without the confusion of a single, overflowing cart. Shopping carts will stay saved in your account for 90 days before you need to take any action, helping you plan and
budget in the long-term, too.

Reason 3: You’ll get help and answers fast

Web shops and physical, brick-and-mortar shops are alike in at least this one way: it’s not always easy to find what you need if you’re unsure what to look for. That’s why we’ve built a support chat right into the OnlineStore. If you’re ever unsure about which part to order or can’t find what you need, the live chat feature is the quickest way to get help during business hours. Simply click the chat icon and you’ll be connected with a customer support representative. Whether you need assistance with identifying the right part, clarifying product details, or navigating the OnlineStore, our team is ready to assist you in real time.

Live chat offers a faster response time compared to email, so you don’t have to wait for replies to keep the process moving. Our customer support reps can help you find the correct parts, guide you through placing your order, and even assist in adding the parts directly to your cart. This way, you can be confident that you’ll have the right part in your order.

Ready to start getting your spare parts faster?

If you’re a MacGregor customer, here’s how it works:

1. Head to the OnlineStore page and ask for access
2. We’ll get back to you with your administrator credentials
3. Use your administrator credentials to create Requisitioner and Purchaser accounts
4. Your team is ready to start placing orders!

Still not convinced? The OnlineStore page has a demo video that goes through all the tools and features in detail. But if you ever get stuck, remember that our support team is ready to help you out within the OnlineStore during business hours.

It just takes a few clicks to request your admin credentials. Let’s get started.

Start here